Refund policy
Return & Refund Policy
General Policy We want you to be happy with your purchase. If you're not satisfied, we're here to help. Please read the following policy carefully, as return eligibility and processes may vary depending on the supplier who fulfilled your order.
Return Window You have 30 days from the date you received your item to request a return.
Eligibility To be eligible for a return, items must be:
- In the same condition as received — unworn, unused, with tags attached
- In original packaging (if applicable)
- Accompanied by proof of purchase (order confirmation email or order number)
Non-Returnable Items The following items cannot be returned:
- Food, beverages, and perishable goods
- Personal care and beauty products
- Custom or personalized items
- Sale items and gift cards
- Items damaged through normal use or wear
How to Start a Return Contact us at shaketea@shaketeaus.com with your order number and reason for return. Do not send items back without first receiving return instructions — items returned without prior authorization will not be accepted. Return shipping instructions will be provided on a per-order basis depending on the fulfilling supplier.
Damages & Incorrect Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at shaketea@shaketeaus.com so we can make it right.
Refunds Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If 15 business days have passed since approval, contact us at shaketea@shaketeaus.com.